Refund policy

At Indomie Store, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, you may be eligible for a refund under the conditions outlined below. Please read this policy carefully to understand how we handle refund requests.

Eligibility for Refunds:

Refunds are available under the following circumstances:

• The product arrived defective or damaged.
• You received the wrong item due to our error.
• Your order was not delivered within the estimated delivery timeframe.
  

To request a refund, please follow these steps:

• Contact Us – Submit the contact form on our website within 7 days of your order’s expected delivery date or the date you received it. Click here.
• Provide Proof – Upload clear photos or a video showing the issue, along with your order details or proof of non-delivery, and images of the carton packaging that has the shipping label attached.
• Review & Approval – Our team will review your request and notify you within 7 business days regarding the outcome.

Refund Method

Once approved, refunds will be processed as follows:

• Approved refunds will be issued to the original payment method used at checkout.
• Processing times may vary depending on your bank or payment provider.
  
  

Exceptions

Refunds will not be issued under the following conditions:

• Change of mind or buyer’s remorse.
  
• Incorrect orders placed by the customer.
  
• Requests submitted beyond the stated refund window.

Contact Us

Important Customer Service Update: To ensure we can efficiently address all your concerns, please note that we do not respond to complaints submitted via email. The only way to register a formal complaint and receive a response is by filling out our dedicated Customer Complaint Form. You can find the form here.